The Leadership Style, Structure, Strategy, Environment of the Ritz Carlton Free Essay Example, 2500 words

Problem-solving, strategic planning etc related to each team will be managed independently by the team members. Once the tasks were allocated, top management may not interfere in the team functioning. Moreover, the employees of Ritz Carlton have been given immense respect by the company management. The employees are referred to as ladies and gentlemen in order to mark the company s respect towards the employees. The Ritz-Carlton believes in the linkage between employee engagement and customer satisfaction for making the organization more profitable n. Only the satisfied employees will satisfy the customers. The above principle was recognized and accepted by the management even from the beginning of the company itself. The management is very particular to make the employees satisfied in all the aspects of their professional life as they realized that the satisfaction of the employees will reflect in their dealings with the customers. The hospitality industry, especially the hotel ind ustry is very much dependent on customer satisfaction. (The Six Characteristics of Highly Effective Internal Marketing Programs) The internal marketing at Ritz-Carlton is controlled by a steering committee of department representatives from human resources, operations, product/brand management, and sales and marketing n. We will write a custom essay sample on The Leadership Style, Structure, Strategy, Environment of the Ritz Carlton or any topic specifically for you Only $17.96 $11.86/page